The podcast covers topics like the most important SaaS metrics to evaluate, CAC:LTV, and how to reduce customer churn, among others. SaaStr's podcast isn't specifically dedicated to customer service, but it covers a variety of different topics that customer-facing professionals can learn a lot by listening to. Each episode features a positive customer service story, as well as actionable takeaways listeners can use to improve their own service. Hosted by Joey Coleman and Dan Gingiss, Experience This! features stories of companies and individuals that go the extra mile to create an exceptional customer experience. Each episode is fairly short, making it another quick listen, and offers practical advice for crafting a great customer experience and building a meaningful career. Creating Disney Magic: Lessons in Leadership Management, and Customer Serviceįormer Walt Disney World EVP Lee Cockerell shares his wisdom about building one of the brands best-known for creating a memorable experience for its customers at resorts and parks around the world.

Featuring interviews with folks from Wayfair, Allstate, Zappos, Morgan's podcast shares lots of helpful insights about building customer-centric companies and leveraging technology for customers' benefit.Ģ. The Modern Customer Podcastīlake Morgan's podcast features interviews with leaders at different brands who are doubling down on technology and investing in teams to set themselves apart from an increasingly crowded field of competitors. 11 Top Customer Service Podcasts to Start Listening To 1. Keep scrolling to learn more about each podcast and listen to episode previews on Spotify.

So we've rounded up a list of customer service we recommend you listen to for inspiration and learning from some of the experts in your field. Whether you're listening during your commute to work or at the gym, they're a nice way to squeeze in some extra insights on the go. Some people need a combination of visual and auditory instruction in order to fully understand something.įor those of us who can't go back to school full-time to learn more about our industries (as fun as that sounds), podcasts are a nice way to learn on the go. Some people have to read information to absorb it.

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